MEXICO CITY (AP) 鈥� A father holds the hand of his daughter dressed as a fairy. A 24-year-old man in a pilot uniform stares proudly at the camera. A family embraces on a soccer field.
They are among the images posted by relatives within and abroad desperately searching for their missing loved ones following two powerful, earthquakes on Wednesday evening.
Hundreds have been killed and thousands injured. The number of casualties is expected to climb after the 7.2- and 7.5-magnitude quakes that and were among the strongest to strike Venezuela in more than a century.
With communication patchy, social media and online registries have become a crucial tool for many Venezuelans seeking information and resources beyond sparse government statistics. Independent online registries documenting up to 40,000 people missing far surpass the official government account.
While some rushed to search beneath the rubble of collapsed buildings, others created digital flyers on WhatsApp, Facebook and X with their relatives鈥� details.
Searching for relatives
Among them was Vanesa Marcano, 31, who posted photos from Madrid of her uncle and aunt, who live in La Guaira state, north of the capital , which suffered some of the heaviest damage and casualties.
Marcano posted the images in the hopes that they were only unreachable due to damaged communication lines. Her uncle鈥檚 daughter and his 7-year-old grandson were visiting from the United States and also are missing.
鈥淚t鈥檚 a feeling of impotence and uncertainty,鈥� Marcano said by phone. 鈥淚 know you must stay calm and focus on the actions you can take. But it鈥檚 very easy to fall into despair.鈥�
Jhoyser Concalves, a Venezuelan from the northern coastal city of Catia La Mar, was talking to his partner and her daughter just minutes before the shaking. It was the last he heard from them.
When the earthquake stopped, Concalves ran out of his house to their apartment building, where they lived on the sixth floor. There was only debris and people desperately trying to rescue neighbors from the rubble.
Concalves posted a flyer reading 鈥淢ISSING鈥� on X and Facebook in a desperate attempt to find them.
鈥淭hey are pulling people out of the building alive. So I still have hope that they are in there alive,鈥� he said.
United Nations calls for restored social media access
The search was complicated by the country’s restrictions on social media and messaging platforms.
On Thursday, the U.N. human rights mission in Venezuela issued a statement calling on the government to lift local restrictions on social media and saying timely access to reliable information can save lives.
Sites including X and messaging app Signal were blocked in August 2024 by then-President in an attempt to suppress communication among those who rejected his claim of victory in the presidential election. Former Vice President became the acting president in January after the U.S. captured and .
Shortly after the U.N.鈥檚 request Thursday, Venezuelans in the country were able to access X.
Search from abroad
Outside the country, such sites have become even more important for many of the 8 million people who have migrated from Venezuela in recent years and were unable to check on their loved ones.
Elibel Tovar’s 70-year-old father moved to Brazil more than 20 years ago but was in La Guaira for business. F茅lix Ram贸n Tovar Hern谩ndez was planning to travel Friday to Chile for his first reunion with his son in more than a decade. But Tovar, 38, said he hasn’t heard from his father.
鈥淚 feel powerless because I don鈥檛 know how this is affecting him: the shock, the decisions he鈥檚 having to make, whether he is physically okay, or even whether he is still alive,鈥� said Tovar, who registered his father on the website for the missing.
鈥淏eing in Chile makes it very difficult to get information, and everything we see feels confusing,鈥� he said via WhatsApp.
In Madrid, Marcano said she was trying to stay calm for the sake of her 1-year-old daughter.
鈥淵ou keep hoping someone will organize a fundraiser or some kind of initiative where you can help,鈥� Marcano said. 鈥淏ut the truth is, from far away, there is very little you can do.鈥�
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Hughes reported from Rio de Janeiro.
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